Have you experienced financial loss after downloading Freewallet from the App Store? Sadly, you are not alone. Freewallet is infamous for freezing numerous accounts daily. Users often receive notifications about “suspicious activity,” which then prevent them from withdrawing their funds. This deceptive practice is known as KYC Fraud.

We need to stop Freewallet’s scam operations, and we can’t do it without your help!

Submit a complaint through the Better Business Bureau website. Insist that Apple remove all apps developed by Freewallet.org.

Background Information

Several months ago, our organization, Stop Freewallet Fraud, submitted a complaint to Apple. We urged them to block the fraudulent Freewallet app, which pretends to be a crypto wallet but actually steals customers’ assets. Unfortunately, our complaint was dismissed. Despite dozens of other victims also filing complaints, no action was taken. The reason is straightforward: Freewallet has the resources to hire top-tier PR and marketing experts who portray all complaints as isolated incidents. However, the reality is that Freewallet is executing a coordinated scam!

The Better Business Bureau website is designed to facilitate communication between users and online service administrators. If you downloaded Freewallet from the App Store and lost money, the BBB can help you submit your complaint to Apple for a fair review. Please take a few minutes to help block these scammers!

How to File a Complaint

Attention: This guide is specifically for individuals who installed the Freewallet application via the Apple App Store and suffered a loss of crypto assets.

  1. Access the BBB Complaint Form Click on the following link: https://www.bbb.org/file-a-complaint
  2. Choose the Nature of Your ComplaintIf you lost money due to Freewallet, select: “I’d like to file a complaint against a business and have BBB help me get a resolution to my problem.” If you wish to warn others about Freewallet without having experienced financial loss, select: “I want to warn others about a business or offer that sounds like fraud.”
  3. Detail Your Complaint
    • Specify that your complaint is about applications developed by Freewallet.
    • Describe when and how much money was stolen from you.
    • Include any evidence you have that shows this is not an isolated incident, and provide links to other affected users’ materials.
  4. Explain the Scam Method
    • Indicate that Freewallet is allegedly using KYC fraud, where accounts are frozen under the pretense of verification, leading to asset loss.
  5. Include Your Apple Registration Information
    • Provide your Apple ID, as Apple may only consider complaints from users who installed the application through the App Store.
  6. Select Apple as the Subject
    • In the search form, type “Apple” and select Apple from the pop-up menu (One Apple Park Way, Cupertino, CA 95014).
  7. Submit Your Complaint
    • Once you’ve filled out the complaint form, submit it.
  8. Notify Freewallet-Report
  9. Maintain Contact
    • Stay in touch with the BBB and other relevant organizations advocating for a scam-free internet.

By following these steps and sharing your experience, you contribute to a collective effort to hold scammers accountable and protect others from similar incidents.

Example of a Complaint

My name is Michael. In March 2023, I downloaded Freewallet Multi Crypto Wallet (https://apps.apple.com/il/app/freewallet-multi-crypto-wallet/id1274003898). My Apple ID is ********.

In March 2023, I deposited 0.035 BTC into my Freewallet account. I continued to buy and store cryptocurrency in my Freewallet wallet multiple times. As of May 2024, my balance was 0.037 BTC and 765 USDT, approximately $6800. When I attempted to withdraw my cryptocurrency by exchanging it for US dollars, I received a notification that my wallet was frozen. The Freewallet administration demanded I provide photographs of my ID and other documents. I submitted all documents on May 16, 2024. Since then, my account has remained frozen, and all my requests have been rejected for technical reasons.

On websites like https://freewalletreviews.org and other resources, I discovered that hundreds of clients have faced similar issues. Under the guise of verification, Freewallet blocks victims’ accounts and steals their crypto assets. I urge you to help resolve this issue by getting Apple to block and remove the fraudulent Freewallet application from the store.

Take Action Now!

Your voice is powerful. Filing a complaint might seem like a small step, but together, we can make a significant impact. Don’t allow Freewallet to continue exploiting and deceiving users. Join the fight against fraud and help create a safer digital environment for everyone. By acting now, you protect not only yourself but countless others who might fall victim to this scam.